> Would a class-action suit really make sense here
Definitely. Their low-end plans are relatively cheap. That means that even if you have legal representation, it often wouldn't be worth suing them. But a class action spreads the legal cost across many plaintiffs.
Simple example. Suppose BadCo has 10,000 customers who each pay $1000 per year, for annual revenues of $10m. If they can cheat each customer out of an additional $100 (say by overbilling), then they'll make $1m, which is enough money to be tempting. But very few people will go to the time and trouble of a lawsuit just to get $100 back. But a class action lawyer might happily take the suit thinking they could make 25% of that million.
Definitely. Their low-end plans are relatively cheap. That means that even if you have legal representation, it often wouldn't be worth suing them. But a class action spreads the legal cost across many plaintiffs.
Simple example. Suppose BadCo has 10,000 customers who each pay $1000 per year, for annual revenues of $10m. If they can cheat each customer out of an additional $100 (say by overbilling), then they'll make $1m, which is enough money to be tempting. But very few people will go to the time and trouble of a lawsuit just to get $100 back. But a class action lawyer might happily take the suit thinking they could make 25% of that million.