> Two of the transactions were with Netflix to register new streaming accounts.
I had Netflix and one day noticed I was billed twice on my credit card for Netflix service, one was OK but the other just appeared on my bill.
I used the online chat to talk to a Netflix rep who seemed unimpressed and not the least bit concerned (no frowny emoticon). I asked how a new charge I didn't authorize could appear on my credit card, she had no idea and just kept repeating the company line their system is unable to credit me, so I said but somehow it can magically take double the money? Nice.
In these situations, where it's pretty black and white, writing or emailing a senior executive, such as the EVP of Customer Relations (contact into on company website) typically will get the result you want.
I had Netflix and one day noticed I was billed twice on my credit card for Netflix service, one was OK but the other just appeared on my bill.
I used the online chat to talk to a Netflix rep who seemed unimpressed and not the least bit concerned (no frowny emoticon). I asked how a new charge I didn't authorize could appear on my credit card, she had no idea and just kept repeating the company line their system is unable to credit me, so I said but somehow it can magically take double the money? Nice.
Anyway, no apology, no concern so no Netflix.