> First, the support portal is a totally different website that doesn’t share auth with the main portal. Second, you have to re-input a lot of data they already know about you (cluster ID, etc). And by the time they respond it’s typically been a week.

I was about to ask what was main constraint for CockroachDB like iostats and atop info for CPU/disk drives, but realized that is probably something offloaded to some SaaS - so still curious