You might want to consider creating a blog post outlining carefully the situation, the steps you've taken, and the responses you've had. Be careful to state only what you have concrete evidence for, and/or mark very clearly bits that are supposition or deductions.
Mark things clearly with the date and time - make your records of the progress (or otherwise) public. After a few days, start to publicize the page.
Be visible.
When the whole episode is over you will have a documented story of your interaction with Amazon - this could be priceless to those that follow.
"Not sure what the purpose of waiting a
couple days are to be public about it."
If someone had a dispute with me, I'd appreciate a couple of days to clear things up before they chose to escalate it by going public. This is something you need to decide on - do you want the whole thing to be public, which might make someone on the other side be more cautious about what they say, and possibly just "lawyer up" instead of negotiating in good faith.
Yes, please do that. It would be read by everyone else who has encountered this problem and help them resolve it too. I can spread it around eBook and writing sites.
You might want to consider creating a blog post outlining carefully the situation, the steps you've taken, and the responses you've had. Be careful to state only what you have concrete evidence for, and/or mark very clearly bits that are supposition or deductions.
Mark things clearly with the date and time - make your records of the progress (or otherwise) public. After a few days, start to publicize the page.
Be visible.
When the whole episode is over you will have a documented story of your interaction with Amazon - this could be priceless to those that follow.